COVID-19 Measures

What is this all about?

COVID-19 is an infectious disease caused by the most recently discovered coronavirus. Europe and Austria are now taking steps to protect risk groups from this disease.

Novritsch measures

  • All office employees are in home-office and working normal hours
  • All warehouse staff is split into two teams and stepped up their hygiene procedures

Ordering from

Customer Service at

  • Customer service is running normally.
  • If you have any problems sending us returns or repairs we will waive deadlines and accept packages later.
    In general we recommend to send in returns or repairs at a later stage, when the situation has changed again, as currently our team is in home-office and cannot handle the packages.

What happens if you cannot receive the package

If by any change you cannot receive the package (for example your local postal system shuts down for a few days) and it will be returned to us, we store it safely. As soon as you contact us, we will reship your package. In this case you need to pay for the shipping costs again. 

For any other questions, please head over to the contact form.