Order Status

Where to find it:

All possible order statuses

StatusExplanationNext Steps
Pending PaymentYou just placed an order but didn’t finish the payment process. We save your order and you can pay at a later time.Click the PAY button to restart the payment process
On holdYou just placed an order and we are waiting for the payment provider to acknowledge the payment.
On PreorderWe received your order. You added a preorder product to your order so we wait until it’s available and then send out the whole order.
Awaiting VerificationWe didn’t receive an age verification. As soon as we get the verification we can send out the order.Contact us
Manual CheckSomething doesn’t look right. We will check it asap.
Preparing PackageThe logistics centre is preparing your package, changes are not possible anymore. You will receive the tracking code very soon.
CompletedWe forwarded your package to the postal service and already sent you the tracking code.
RefundedWe refunded your order.
FailedThere is a problem with the payment.Contact us