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Technical Support

Technical Problems

If you have a technical question please read carefully through this page. At the end you will see a contact form in case we didn't cover your question.

Most Common Questions

We created a dedicated page for all our flagship products. There you can find lots of data, information and video guides.

Every flagship product has a Jumpstart Video Series where everything is covered:

Please make sure to watch the whole Jumpstart series and check out the support page for the product. Most problem fixes are already covered there.

Basic Airsoft Guidelines

To prevent any problems please use quality BBs and Gas. We recommend our NOVRITSCH BBs and Nimrod Gas. Additionally, regularly clean and maintain your guns.
Gun Maintenance

Spare Parts

You can find all spare parts in our onlineshop. For us it's important to make sure you can use your gun for a long time.
Check out Spare Parts


Tech Support

If you still have any questions our tech support team is here to help. Please describe the problem in detail and attach pictures and videos. This will speed up the solution of your problem.