Order Status

Order Status	Note
Completed	We sent your order and forwarded you the tracking code. Please keep in mind that it can take up to 24h until the tracking codes becomes active.
Preparing Package	We are preparing your package and will forward it to the postal company shortly.
On Preorder	You included either the SSG24 or the SSP1. This means your order is on preorder. You can follow the preorder process here: https://eu.novritsch.com/support/shipping-schedule/
Awaiting Verification	We need an age verification from you because you either ordered the SSG24 or the SSP1. Please answer the mail we sent you.
Awaiting Verification	We need an age or document verification from you because you either ordered the SSG24 or the SSP1. Please answer the mail we sent you.
Manual Check	There might be a small problem with your order. Thats why we manually check it and come back to you if there is a problem
On Hold	We are waiting for the payment. If you purchased the goods with “SOFORT ÜBERWEISUNG” it takes up to 2 days until we get the message from the service provider.
Refunded	You requested a refund
Cancelled & Failed	You didn’t finish the checkout. Please contact us if you have any problems with the payment or checkout proces.

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